Seven-Day Money-Back Guarantee

1. Who and what qualifies

The guarantee applies to the first paid 5D household subscription purchased directly from Synerwise LLC. ONE PER HOUSEHOLD.

2. The window

The guarantee window is seven (7) days, starting the moment the household's first paid subscription begins (the date and time shown on your subscription confirmation). A request received after the window closes is not covered by this guarantee and is handled at Synerwise LLC's discretion.

3. How to request a refund

The family administrator sends an email to support@5dlearning.com from the email address on the administrator's 5D account, with the subject line "Guarantee refund," within the seven-day window. No reason is required. Requests from other household members, or from a different email address, are not accepted unless the administrator confirms them.

Synerwise LLC will acknowledge the request within two business days and confirm in writing when the refund is approved.

4. What is refunded

An approved request refunds the full amount of the first monthly payment for the household subscription, to the original payment method. Refunds are issued through our payment processor and typically appear within 5-10 business days depending on your bank or card issuer. No other fees, taxes reclaimed by law, or third-party charges are covered.

This guarantee may be used once per household. A household that has received a guarantee refund is not eligible again, including after re-subscribing.

5. Effect on access and data

An approved refund cancels renewal and ends paid features when the refund is approved, unless law requires otherwise. The household becomes read-only and follows the 12-month inactive-retention rule unless the administrator separately requests deletion.